Dear clients,
During this exceptional period, we would like to inform you that the clinic remains open. We are still renewing prescriptions and you can come pick up food for your animal. For the moment, our opening hours remain unchanged. In order to protect both you and ourselves, and also in order to contribute to the efforts being put in place to stop the spread of the virus, we feel it necessary to establish certain measures:
- Only one person may accompany the animal in the clinic.
- Only the animal will be present during the consultation.
- It is important to call us to book an appointment. At your arrival contact us and we will advise you of the appropriate protocol.
- All annual exams and routine surgeries are made by appointment.
- We recommend calling us in advance so we can prepare your products (food, medication) before your arrival at the clinic.
- All payments will be made over the phone. We will take your order to you outside the clinic.
- We offer a delivery service for food and medication. Call us to be advised of the rates.
- Always keep a distance of 2 meters between you and our team members, even outside the clinic.
- If you have flu-like symptoms or have recently returned from a trip: please respect the 14-day quarantine and do not bring your animal to the clinic if it can wait. If there’s an emergency, ask someone else to bring in your animal and please be sure to inform us of the situation in advance so we can adequately prepare and take the necessary precautions with your animal.
For our part, our entire team is continuing in their efforts to apply hygienic and disinfection measures in order to contribute to the recommendations set in place by the authorities.
Currently, there is no scientific proof that the virus can affect your pets, nor that your animals can transmit the virus to you. However, as the virus can live on various surfaces, we can assume that it can live on your animal’s fur for an unknown period of time. Therefore, if you have flu-like symptoms or have tested positive for COVID-19: you should avoid touching your animals as they may become a vector and infect other people.
We will continue to follow the evolution of the situation and update our safety measures as needed. Be assured that we will continue to offer you the best quality of services possible. As we are presently working at a lowered capacity and in complex conditions, we ask that you be patient and respect our instructions.
Our objective is to have the ability to keep caring for your animals and that is why we need your collaboration.
Here is the link from l’Ordre des Médecins Vétérinaires du Québec concerning the current situation:
We thank you for your collaboration and take care.
The Monkland Veterinary Clinic team